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Frequently asked questions

Here are some our frequently asked questions

Yes, your CredPal account is secured with bank-level encryption and multi-factor authentication to protect your personal and financial information.
Your spending limit may be reviewed based on your repayment history and account activity. Contact support for more information about limit increases.
Your BVN is used to verify your identity and ensure secure account setup in compliance with banking regulations. It helps us protect your account from fraud.
Rewards points can be redeemed for discounts on purchases, cashback, or special offers from partner merchants. Check your rewards dashboard for available options.
CredPal's Buy Now Pay Later offers cashback rewards, early payment discounts, and access to exclusive deals from partner stores when you make timely payments.
You can pay your credit balance through the CredPal app using bank transfer, debit card, or automatic bank deductions. Payments can be made in installments or full.